We have banked with GTBank for decades, same problem. When you need help is when you realize how useless your banker really is. We needed to buy dollars to pay an offshore partner and the experience we had made me decide that I will start searching for a new bank.
Unfortunately, they are all the same. Banks hold Nigerians hostage because there are really no other options and there is hardly any differentiation. I have been screaming this for ages.
The greatest problem of the Nigerian business person is the Nigerian Banker…or is it “bank worker”? Someone on Facebook told me that there is a difference. We have mainly bank workers in Nigeria and not bankers.
There are a few good people in the industry who know what is right to do but their hands are held back by the bad “norms”.